Delivery

Last updated: 22 October 2026

This policy explains how Munsch Living gets your order to you, what it costs and how long it takes.

These are the options you can choose at checkout. The delivery cost is shown before you pay and is added to your order total.

• Standard delivery: free, usually 3 to 5 working days
• Collect from us: free, from Kwekwe CBD, Opposite Edgars (usually ready Same day)

We start preparing your order as soon as your payment is confirmed. Payments by bank transfer are confirmed when the money reaches our account, which can take up to 2 working days. Delivery times are counted in working days (Monday to Friday, excluding public holidays) from the day your order is sent.

We email you when your order is on its way, with tracking details where the courier provides them. You can also see where your order is on your order page.

Please make sure someone can receive the parcel at the address you gave. Check the parcel when it arrives; if it's damaged or anything is missing, tell us within 48 hours with a photo so we can sort it out. If a delivery fails because the address was wrong or no one was available, the courier may charge to deliver it again.

We let you know when your order is ready to collect from Kwekwe CBD, Opposite Edgars. Please bring your order number and ID. Orders not collected within 14 days may be cancelled and refunded, less any costs we've had.

Delivery times are estimates. Weather, strikes, public holidays and courier delays can occasionally slow an order down. If your order is late we will keep you updated, and if it is lost we will send it again or refund you in full.

We deliver to the areas available at checkout within Zimbabwe. If your area isn't listed, email us at info@munschliving.co.za and we'll see what we can arrange.

Questions about a delivery? Email us at info@munschliving.co.za.

• Email: info@munschliving.co.za
• Address: Zimbabwe