Returns & refunds

Last updated: 22 October 2026

We want you to be happy with every order from Munsch Living. This policy explains when you can return something, how to do it and how we refund you. It does not take away any rights you have under consumer protection law.

You may return items you've changed your mind about within 7 days of receiving them. Let us know within that time and return the items unused, complete and in their original packaging. You pay the cost of sending them back to us.

If an item is faulty, not what you ordered or not as described, contact us as soon as you notice. We will repair it, replace it or refund you, and we cover the cost of returning it. This does not apply to normal wear and tear, misuse, or damage caused after delivery.

Please check your order when it arrives. If anything is damaged or missing, tell us within 48 hours and send a photo of the item and the packaging, so we can fix it quickly with you and the courier.

For your health and safety, and as the law allows, we can't accept returns of the following unless they are faulty:

• items that have been used, worn, washed or assembled
• personal care, cosmetic and hygiene items once the seal is broken
• perishable goods such as food and flowers
• items made or altered to your own specifications
• sealed audio, video or software once unsealed

1. Contact us first: email us at info@munschliving.co.za. Tell us your order number, what you're returning and why.

2. We'll confirm the return and tell you where to send the items, or arrange collection for faulty goods.

3. Pack the items securely with a copy of your order confirmation.

4. Once we've received and checked them, we'll let you know and process your refund or replacement.

We refund you using the same payment method you used to pay, within 10 working days of receiving the returned goods. Delivery fees are refunded when the item was faulty or wrong, or when you cancel during the cooling-off period. Your bank may take a few extra days to show the money in your account.

Munsch Living (a trading name of Mash Investments) is here to help.

• Email: info@munschliving.co.za
• Address: Zimbabwe